Is not normal that only after I ask for my order to "discover"that the product is out of stock! Take care of your money and avoid this shop! There are other vendors that match their prices. I was told that Fed Ex would pick up the faulty camera package and when I didn't hear from them for THREE days, I called and customer service told me the package (a camera) was too heavy and I would have to take the package to Fed Ex myself. I did not like that I spent 1 1/2 hours trying to get the issue resolved while the manager put on me on hold and then insisted they had no cameras in stock to replace the camera I had ordered. I was on hold a long time for a customer service manager, who could have cared less and insisted multiple times that the package came directly from the manufacturer. I discovered the problem on You Tube and on reinspecting the camera box, it was clear it had been tampered with and the original parts had been replaced with parts that did not work. When I called they asked no questions, but assumed it was a faulty battery and expected me to send back the battery before they sent me another one. When it arrived, I did not think about the color of the outlet plug, until I couldn't charge the camera. I highly recommend that others avoid B&H Online Store and opt for more reputable retailers who actually care about their customers and the quality of their service This experience has left me with a bitter taste, and I will never shop from their store again. It's their responsibility to ensure that products are packaged correctly and reach their customers in good condition.ĭespite my numerous attempts to resolve the issue, B&H Music has been unresponsive and uncooperative, leaving me with a damaged product and no recourse since the product is not in stock anymore and they can't send a replacement. They refused to take any responsibility for the damaged product or offer any sort of reimbursement. When I reached out to their customer service team, I was met with indifference and unhelpfulness. I purchased a brand new DJ controller, but when it arrived, the packaging was damaged, and so was the product. This was my first time purchasing from their website, and it turned out to be an absolute nightmare. I am extremely disappointed and frustrated with B&H Photo and video Online Store.
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